Return & Exchange Policy
We want you to have a smooth shopping experience with us. If you are not completely satisfied with your purchase, you may request a return or exchange within two weeks of receiving your order.
Return Eligibility
To be eligible for a return, the item must be in the same condition in which you received it. It must be unworn, unused, with all original tags attached, and in its original packaging.
You will also need your order number, receipt, or other proof of purchase.
Items that have been worn, washed, damaged, altered, or returned without their original tags or packaging may not be accepted.
How to Request a Return
To start a return, please contact us at [email protected] within two week of receiving your order.
Please include your order number and explain the reason for your return. If necessary, we may ask you to provide photos of the item.
Once your return request is approved, we will provide you with the return instructions and shipping details.
Please do not send items back without contacting us first. Unapproved returns may not be accepted.
Damaged or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible. Please provide your order number and clear photos showing the issue.
We will review the problem and help you with the appropriate solution.
Exchanges
If you want to exchange an item for a different size or another available product, please contact us within two weeks of delivery.
The item must meet the same return conditions stated above. Exchange requests are subject to product availability.
If the requested replacement is unavailable, we may offer another suitable solution.
Non-Returnable Items
Certain items may not be eligible for return or exchange, including:
- Items that have been worn, washed, or used
- Items without original tags
- Items that are damaged after delivery due to customer use
- Personalized or specially made items
- Gift cards
- Final sale or clearance items, where applicable
If you are unsure whether your item qualifies, please contact us before sending it back.
Return Shipping
Return shipping costs may depend on the reason for the return.
If you received a damaged, defective, or incorrect item, please contact us before returning it so we can provide further instructions.
For returns due to a change of mind, incorrect size selection, or other customer-related reasons, return shipping costs may be the customer’s responsibility.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that banks and payment providers may take additional time to process and display the refunded amount in your account.
Contact Us
If you have any questions about our Return & Exchange Policy, please contact us at:
Email: [email protected]