Privacy Policy

At Corteiz Cloths UK, accessible from https://corteizclothsuk.com/, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your Personal Information when you visit our website, browse our products, create an account, add products to your cart or wishlist, place an order, or contact us.

Our website provides online shopping services for clothing and fashion products, including hoodies, T-shirts, jackets, shorts, sweatshirts, tracksuits, accessories, knitwear, and bottoms.

By using our website, you agree to the practices described in this Privacy Policy.

Collecting Personal Information

When you visit or use our Site, we may collect information about your device, your interaction with our website, your account, and information required to process your orders.

We collect Personal Information when you voluntarily provide it to us and when certain information is collected automatically through your use of the website.

Account Information

Our website provides Login and Register functionality and allows customers to access a personal account.

When you create or use an account, we may collect:

  • Name
  • Username
  • Email address
  • Password
  • Billing information
  • Shipping information
  • Telephone number
  • Order history
  • Account-related information

We use this information to create and maintain your account, provide account functionality, process orders, and provide customer support.

Order Information

When you purchase a product from our website, we may collect information necessary to process and fulfil your order.

This may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Products purchased
  • Product quantity and variations
  • Order total
  • Order number
  • Delivery information
  • Payment-related information

We use this information to process your order, arrange delivery, provide order-related communications, process returns or exchanges where applicable, and provide customer support.

Payment Information

Our website provides ecommerce purchasing functionality. Payment-related information may be processed by the payment service available during checkout.

Where payment information is handled by a third-party payment provider, that provider may process your payment information according to its own privacy policy and security practices.

We do not claim to store complete payment card information unless this is specifically required by the payment service used on our website.

Website Usage Information

When you browse our website, we may automatically collect certain technical and usage information.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Products viewed
  • Search activity
  • Referring website
  • Date and time of visits
  • Website interaction information
  • Cookie information

This information may be used to maintain website functionality, improve website performance, understand how visitors use our website, and help protect the website from security threats.

Wishlist and Product Interaction

Our website provides wishlist and product comparison functionality.

When you use these features, information relating to your selected products and account or browser session may be processed to provide these functions.

We may use this information to maintain your selected products and improve your shopping experience.

Customer Support Information

If you contact us through our website or other available communication channels, we may collect information that you provide.

This may include:

  • Name
  • Email address
  • Order number
  • Contact details
  • Your message or enquiry
  • Information relating to your purchase

We use this information to respond to your questions, assist with orders, handle customer service enquiries, and resolve problems.

How We Use Your Personal Information

We may use Personal Information to:

  • Process and fulfil orders
  • Process payments through available payment providers
  • Arrange delivery
  • Send order confirmations
  • Provide order and delivery updates
  • Manage customer accounts
  • Maintain wishlist and shopping functionality
  • Provide customer support
  • Respond to enquiries
  • Process returns and exchanges where applicable
  • Improve our website
  • Improve website performance
  • Analyse website usage
  • Maintain website security
  • Prevent fraud and misuse
  • Maintain necessary website functionality
  • Send marketing communications where legally permitted and where applicable
  • Comply with legal obligations

Sharing Personal Information

We may share Personal Information with service providers where reasonably necessary to operate our online store and provide services to you.

Depending on the service being used, these may include:

  • Website hosting providers
  • Ecommerce and website service providers
  • Payment service providers
  • Delivery and courier providers
  • Website security providers
  • Analytics providers
  • Cookie and consent management providers
  • Customer support providers
  • Email and communication service providers

We only share information that is reasonably necessary for the relevant service or purpose.

We may also disclose Personal Information when required by law, legal process, government authority, or where reasonably necessary to protect our customers, website, business, or legal rights.

We do not sell your Personal Information as a standalone commercial product.

Cookies

Our website uses cookies and similar technologies.

A cookie is a small text file that may be stored on your device when you visit a website.

Cookies can help our website remember information, maintain functionality, understand website usage, and improve your browsing experience.

Our website currently displays cookie consent options through CookieAdmin, with categories including Necessary, Functional, Analytical, Advertisement, and Unclassified cookies.

Necessary Cookies

Necessary cookies support essential website functions.

These may include functionality required for:

  • Secure login
  • Account functionality
  • Shopping cart functionality
  • Website navigation
  • Cookie consent preferences
  • Other essential website functions

Necessary cookies cannot always be disabled because they may be required for the website to operate correctly.

Functional Cookies

Functional cookies may support additional website functions and third-party tools.

These cookies may help provide features such as enhanced website functionality, content sharing, feedback functionality, or other optional features.

Analytical Cookies

Analytical cookies may collect information about how visitors interact with our website.

This can include information such as:

  • Number of visitors
  • Pages viewed
  • Traffic sources
  • Website interactions
  • Website performance information
  • Bounce or engagement information

This information may be used to understand website performance and improve our website.

Advertisement Cookies

Where advertisement cookies are enabled, they may be used to support advertising and marketing activities.

These cookies may help:

  • Deliver relevant advertisements
  • Understand advertising performance
  • Measure advertising campaigns
  • Recognise returning visitors where permitted

Advertisement cookies are subject to the cookie choices available through our consent system.

Unclassified Cookies

Some cookies may initially appear as unclassified while they are being reviewed or classified together with their respective providers.

We may update the classification of cookies as additional information becomes available.

Managing Cookie Preferences

Our website provides options to Accept All, Reject All, or Save My Preferences through the cookie consent interface.

You can also manage or delete cookies through your web browser settings.

Please note that blocking necessary cookies may affect certain website functions, including account, shopping cart, or other essential features.

Lawful Basis for Processing

Where applicable under UK data protection law, we process Personal Information using an appropriate lawful basis.

Depending on the circumstances, this may include:

Performance of a Contract

We process information where necessary to process and fulfil an order you have placed with us.

Legal Obligation

We may process information where necessary to comply with applicable legal, tax, accounting, regulatory, or other legal requirements.

Legitimate Interests

We may process information where necessary for legitimate business purposes, such as website security, fraud prevention, customer support, maintaining website functionality, and improving our services.

Consent

Where required, we may process information based on your consent, including certain optional cookies or marketing activities.

Where processing is based on consent, you may withdraw your consent at any time.

Data Retention

We retain Personal Information only for as long as reasonably necessary for the purposes for which it was collected.

For example, order and transaction information may need to be retained for business, accounting, tax, legal, fraud-prevention, or dispute-resolution purposes.

Customer account information may be retained while your account remains active or where it is otherwise reasonably necessary for our business or legal obligations.

When Personal Information is no longer required, we may securely delete, anonymise, or otherwise dispose of it.

Data Security

We take reasonable technical and organisational measures to protect Personal Information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information, including keeping your password confidential and notifying us if you believe your account has been accessed without authorisation.

Your Privacy Rights

Depending on your location and applicable data protection law, you may have rights regarding your Personal Information.

These may include:

  • The right to request access to your Personal Information
  • The right to request correction of inaccurate information
  • The right to request deletion of Personal Information
  • The right to request restriction of processing
  • The right to object to certain processing
  • The right to data portability where applicable
  • The right to withdraw consent where processing is based on consent
  • The right to object to direct marketing

To exercise an applicable privacy right, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

Direct Marketing

If we provide marketing communications and you have given the required consent where applicable, we may contact you about:

  • New products
  • Product collections
  • Offers
  • Discounts
  • Promotions
  • Website updates

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications, such as information relating to an order you have placed, are not considered promotional communications.

Third-Party Websites

Our website may contain links to third-party websites or services.

These may include external payment services, delivery services, social media platforms, or other websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your Personal Information.

Children’s Privacy

Our website is intended for general online shopping and is not designed to knowingly collect Personal Information from children.

We do not knowingly request Personal Information from children for marketing purposes.

If you believe that a child has provided Personal Information to us, please contact us so that we can review the matter and take appropriate action.

International Data Transfers

Some third-party service providers used to operate an ecommerce website may process information outside the United Kingdom.

Where applicable, we take reasonable steps to ensure that Personal Information transferred internationally is protected in accordance with applicable data protection requirements.

Fraud and Security

We may process information relating to website activity, customer accounts, orders, devices, and transactions to help detect and prevent:

  • Fraudulent transactions
  • Unauthorised account access
  • Website abuse
  • Suspicious activity
  • Security threats

Where necessary and legally permitted, information may be shared with relevant payment, security, fraud-prevention, or law-enforcement services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or applicable legal requirements.

Any changes will be published on this page and the Last Updated date will be updated accordingly.

We recommend checking this page periodically for the latest version.

Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your Personal Information is handled, please contact us through the contact details provided on our Contact Us page.

Corteiz Cloths UK

Website: https://corteizclothsuk.com/

Contact: Please use the Contact Us page available on our website.

Complaints

If you have a concern about how we have handled your Personal Information, we encourage you to contact us first so that we can try to resolve the issue.

If you remain dissatisfied, you may have the right to complain to the relevant data protection authority.