Refund and Returns Policy
Last Updated: September 7, 2026
At Corteiz Cloths UK, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be able to return the item according to the terms below.
1. Return Period
You can request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- Free from stains, damage, perfume, or other signs of use
- Returned with the original tags and packaging where applicable
Items that do not meet these conditions may not be accepted for return.
2. How to Request a Return
Before sending an item back, please contact our customer support team and provide:
- Your order number
- The name of the item you want to return
- The reason for the return
- Photos of the item if it is damaged or incorrect
Please do not send an item back without contacting us first. We will provide the return instructions after reviewing your request.
3. Damaged or Incorrect Items
Please check your order as soon as you receive it.
If you receive an incorrect, damaged, or defective item, contact us as soon as possible. We may ask you to provide clear photos showing the issue.
After reviewing the problem, we may offer a replacement, refund, or another suitable solution.
4. Items That Cannot Be Returned
Some items may not be eligible for return, including:
- Items that have been worn or washed
- Items with missing or damaged tags
- Items damaged after delivery due to improper use
- Items returned outside the return period
- Items showing signs of stains, odors, or personal use
5. Return Shipping
If you are returning an item because you changed your mind, selected the wrong size, or no longer want the product, the return shipping cost may be your responsibility.
If the item is incorrect, damaged, or defective due to an issue on our side, please contact us before returning it so we can review the situation and provide the appropriate instructions.
6. Refund Process
Once we receive your returned item, we will inspect it to make sure it meets our return requirements.
If your return is approved, your refund will be processed to your original payment method.
Please allow some processing time for the refund to appear in your account. The exact time may depend on your bank or payment provider.
7. Partial or Rejected Refunds
A refund may be reduced or refused if the returned item:
- Has been used or worn
- Has been washed
- Is damaged because of customer use
- Is missing original tags or packaging where required
- Does not meet our return conditions
We will contact you if there is an issue with your return.
8. Exchanges
If you need a different size or item, please contact us before returning your order.
Depending on stock availability, we may be able to arrange an exchange. If the requested item is unavailable, we may offer another suitable option or a refund where applicable.
9. Sale Items
Sale or discounted items may have different return conditions. Please check the product information or contact our customer support team before requesting a return.
10. Order Cancellations
If you want to cancel your order, contact us as soon as possible after placing it.
We will try to cancel the order before it is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the normal return process.
11. Refunds for Returned Orders
Refunds are only processed after the returned item has been received and checked.
If your return is approved, the eligible refund will be sent to your original payment method.
Original shipping charges may not be refundable unless the return is due to an incorrect, damaged, or defective item.
12. Contact Us
If you have any questions about our Refund and Returns Policy, please contact our customer support team.
Website: Corteiz Cloths UK
Email: Please use the customer support email shown on our website.
We are happy to help with questions about returns, refunds, exchanges, damaged items, or incorrect orders.